Feedback
The inbox is the system of record for customer asks, from every live channel.
What you can do
- Create feedback manually from the product sidebar
- Collect asks from the portal, forms, the feedback widget, and the product mailbox
- Attach a contact or account, then wire the item to a feature
- Triage with states, filters, and the people who should own the next step
How to
- Open Feedback (
/ABC123/feedback) for the current product. - Create an item when you already have the ask, or wait for portal, form, widget, email, or chat capture to land.
- Add a clear title, the customer's words, and who submitted it when you know.
- Attach the account or contact if CRM data is available.
- Link the item to a feature when you know what you will build.
- Update inbox state as you triage so the same ask is not handled twice.
Limits
- Feedback1 stores product feedback. It is not a helpdesk or ticket queue.
- Intercom conversations can land in this inbox after you connect Intercom.
- Linking to a feature does not change feature state by itself.
