Feedback1 Roadmap

Connect Intercom so support can turn a conversation into product feedback, or search and upvote features without leaving Inbox.

What you can do

Connect one Intercom workspace with OAuth from Settings
Import a whole conversation when a teammate tags a message with one of your import tags
Search past conversations by date, open or closed, and tag, then import the ones you select
Use the Feedback1 Inbox app to search features, upvote, or submit new feedback from the conversation

Open app.feedback1.ai and go to Settings → Integrations.
Open the Intercom card and authorize the Intercom workspace. This is a separate app from the Feedback1 support Messenger widget.
Choose a default product. Add import tags exactly as they appear in Intercom. Tags are case-sensitive. Leave the list empty if you only want historic import, not live tagging.
In Intercom Inbox, tag a message (use Tag this reply), not the person in the sidebar. Person tags are ignored. If a tagged thread does not appear, take one Inbox action such as a reply, note, assign, close, or reopen.
To catch up older threads, use historic import on the Intercom settings page: filter, select conversations, then import. Each conversation becomes one feedback item and stays in sync if you import it again.
Pin the Feedback1 app in Intercom Inbox for teammates. Search a feature to upvote (email on the contact is required). Duplicate upvotes do nothing. Submit new feedback from the same app when no feature matches.

Live import only runs when at least one import tag is saved. Feedback1 does not pull every Intercom conversation as a firehose.
The whole conversation is imported, never a single message on its own.
The Inbox app needs the customer's email. Historic import can still store the Intercom contact id when email is missing.
Support still owns the ticket in Intercom. Feedback1 stores the product-feedback record.