Create feedback from email
Turn a customer email into a feedback item using the product mailbox so the ask does not die in a thread.
What you can do
- Copy the Feedback1 mailbox address for this product
- Forward or send customer asks to that address
- Review parsed items in the same Feedback inbox as the portal and forms
- Attach the contact and wire the item to a feature after triage
How to
- Open the product in app.feedback1.ai.
- Go to Product settings → Email (
/ABC123/settings/email-inboxes). - Copy the mailbox address for this product (for example
ABC123@mail.feedback1.ai). - Forward or send the customer ask to that address, or have teammates CC it.
- Open Feedback in the sidebar and confirm the item landed.
- Attach the contact or account when you know who asked, then wire it to a feature when triage is done.
Limits
- Mailbox addresses are per product. Switch products before you copy the address.
- The live intake path documented here is the product mailbox. If extra mailbox options appear on the same Email page, configure them there.
- Support still owns the ticket. Feedback1 owns the product-feedback record.
- For Intercom conversations, use the Connect Intercom how-to instead of the mailbox.
