⏳16
Reply to a feedback inside the app
Created: October 13, 2026
Public Beta
An Email system for replying to feedback in the app (like a comment), and get user email back in legacy portal.
1. When customer leaves a feedback, we can see that in the Customer Feedback section.
2. We go to Customer feedback, open a feedback record and switch from a comment to another tab for "reply in email". We reply to the customer from something like
%productid%(TJTUFRUSD)-%feedbackID%-checksum@app.legacy portal.com (consider customization in the far future).
3. When a customer replies to it, we get this email (with pictures or pdfs) to this
Not to forget:
1. How to notify for new comments? Add New record that would lead to a comment/email reply in another feedback?
1.2 The same mechanism should be used for tagging admins (@matei.culcer for example)
2. Email signature (html) with a picture
https://usersnap.com/use-case-get-customer-feedback